Showing posts with label Respect. Show all posts
Showing posts with label Respect. Show all posts

Sunday, February 12, 2012

Why It's Time To Start Showing Your Property Manager A Little Respect

A property manager’s job is not easy. 

None of the tasks are extremely hard, but the devil is in the details, as they say. 

There are the daily tasks of collecting the rent, filing for eviction, keeping up with the maintenance of the property, lease renewals, showings, new lease signings and marketing the available properties. 

However, that only scratches the surface of the complete job description. 

A lot of property managers also keep all of the accounts payable records and pay the expenses, they do reporting on each rental unit for owners, and they keep up with the taxes and insurance payments on the property. It is a lot of work and if the property manager misses a deadline, the ripple effect could be detrimental to the many other tasks that hinge on each other.

Like anything in life, if you understand the position, it can be easier to embrace the frustrations you might encounter in this real estate investment game, whether you are an owner, renter or wanting to be a property manager yourself.

From the perspective of the owner:
The property managers are the glue between you and your tenants.  The manager shields your identity from the tenant so that tenants aren’t looking up your name and number in the middle of the night to call you about their backed-up toilet.  The property manager also keeps track of all of the expenses, income and other accounting details, allowing you to hand over clean records to your accountant at the end of the year.

From the perspective of the tenant:
Sometimes the manager’s hands are tied.  It’s not that they don’t want to give you everything you want, but they face budget restrictions and requirements handed down to them by the owner of the property.  Therefore, they are not being “mean” if they do not honor your request to replace all of the appliances in your rental home with new ones; they are probably following the budgets outlined by the owner of the property.

From the perspective of those who want to be a property manager:
This job can be very rewarding, especially when all parties are happy.  You must be very organized to avoid the little things sneaking up on you.  Property managers need to have a thick skin for when either a tenant or owner is not happy with the way things are going.  Overall, it can be very rewarding to help tenants find a place to live.

Frustration with your current property manager can be a common occurrence among both owners and tenants and even the property managers themselves, but what it comes down to is communication. As a manager, owner or tenant, don’t be afraid to express your frustration, but do it with class and document your conversations with e-mail.  State the problem or issue clearly and offer a solution. 

No matter the role you play, anyone will most likely be “all in” when it comes to suggestions on how to make the job easier for all involved.  Likewise, if it is done with respect, each person will feel better about their role and will only improve the job to offer better services to clients. 

Understanding the role that each person plays will be key in making the task of property management manageable and profitable for all involved.

Jessica Hickok is a REALTOR® Broker and Property Manager/Landlord with Dizmang Properties, Inc. (www.getpaul.com) in Springfield, Missouri. She can also be found on Twitter as @SugarCube.

Note: The views and opinions expressed in this article are those of the author and do not necessarily reflect the opinion or position of Zillow.


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Monday, September 12, 2011

Swearing In The Workplace Earns You More Respect

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mark cuban angry"F-bomb" has been in the news a lot this week. BI even took a position on Carol Bartz's choice language. 

So we did some research: does swearing in the workplace really pay off? Studies say it does. 

We found some compelling evidence from Cory Scherer and Brad Sagarin of Northern Illinois University, who authored Indecent Influence: The Positive Effects Of Obscenity On Persuasion.

In 2005, they asked 88 college students to evaluate a 5-minute speech on the merits of lowering tuition. Two groups watched speeches where the speaker swore (one at the beginning, the other at the end); and the control group evaluated a PG-rated speech. All talks included equal parts strong and weak arguments. 

The students evaluated the speaker based on intensity (passion), credibility, likeability and persuasiveness. As it turned out, "swearing had a significant effect on participants' attitudes about lowering tuition [the students identified most with the speaker]. ... speeches with the swear word at the beginning and end did not significantly differ from each other. ... and swearing did not significantly impact perceptions of speaker credibility."

In fact, the study says, "obscenity could impact credibility positively because the use of obscenity could make a credible speaker appear more human."  

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